Cannot Sign In

Use the operator login page on the company’s own domain. The address must end in /operator/login.

The operator login form does not appear

1. Check the address supplied by your administrator. Do not use the Help Center address, another company’s domain, /admin/login, or /kiosk.
2. Confirm that the company domain opens over HTTPS, then open /operator/login again.
3. If an Access suspended or Acceso suspendido screen replaces the form, stop retrying and contact the business administrator. An operator cannot restore a suspended program.
4. If the domain does not load or shows the wrong company, send the full domain to the administrator. Do not continue on a different company’s page.

An email code does not work

Email code is the default sign-in method.

1. Enter the email address assigned to the operator account and select Send code.
2. Check that inbox and its spam or junk folder for the sign-in message.
3. Enter all six digits in Code from the email, then select Login.
4. If the address is wrong or you need a new code, select Use a different address, enter the assigned address again, and request another code.

Never send the code to an administrator or support contact.

If no message arrives, ask the administrator to confirm the exact operator email. The login page cannot change that address or show whether an account exists.

A password does not work

1. Select Password.
2. Enter the assigned operator email and the temporary password supplied by the administrator.
3. Select Login once and read the displayed error.
4. If the credential is unavailable or still rejected, return to Email code when you can access the assigned inbox.

The operator login page has no password-reset action. Ask the administrator for credential recovery instead of repeatedly guessing a password. Do not send the password in a screenshot or support message.

You return to sign-in after submitting valid details

After authentication, Frequenta must also confirm access to the company on the current domain. The protected operator pages return to /operator/login when there is no usable session, the company cannot be resolved, or the required company role is not confirmed.

1. Confirm the company domain and assigned operator email again.
2. Ask the administrator to confirm that the operator still appears under Operators for this company.
3. Close other Frequenta tabs for different companies, reopen the correct operator login URL, and try the preferred sign-in method once.
4. If the page still returns to sign-in, stop and escalate the case.

Do not work around a company mismatch

Never use another company’s domain just because the same email can sign in there. Operator work must stay on the domain supplied for the current company.

The page says your operator access is frozen

An administrator of this company has paused your account with Freeze. The operator pages say Your operator access is frozen; the operator sign-in says Your operator access to this company is frozen, and a kiosk sign-in says This operator account is frozen for this company.

Ask the administrator to select Unfreeze for you under Operators in the Admin Panel. You do not need a new account, and nothing you recorded is lost. An account that never had a role in this company is told instead that it is not an operator of this company.

The page says it could not verify your access

This message is not a refusal, and it does not sign you out. It means the access check itself did not complete — most often a network problem between the device and Frequenta.

1. Select Try again.
2. If it fails again, check that the device still has a working connection and retry once.
3. If the message persists, send the administrator the text shown under the message together with the details listed below.

Do not sign out and back in repeatedly to clear it. A refusal reads differently: a frozen account is told that its access is frozen, and an account without a role in this company is returned to the sign-in page and told it is not an operator of this company.

The page says it is no longer signed in as you

All tabs of one browser share one sign-in for a company address. If someone signs in with another account in another tab — a customer checking their card, for example — this tab follows that sign-in:

• if the other account is also an operator of this company, the panel reopens under its name, and Logged in as shows it;
• if it is not, the panel closes and says This panel is no longer signed in as you, naming the account that took over.

Select Sign in as an operator and sign in again. To keep the operator panel open, use a separate browser or a private window for any other account on the same device.

A kiosk device refuses the operator credential

The kiosk checks the same access as the operator pages: the account must hold an operator or administrator role in the company whose domain the device is on. A credential that works on one company’s domain is refused on another. Confirm the domain before asking for a new credential.

What to send the administrator

Send only:

• the full company domain and /operator/login path;
• the assigned operator email;
• whether you used Email code or Password;
• the exact visible error or whether the page returned to sign-in;
• the time of the attempt and whether a suspension screen appeared.

Do not send a password, six-digit code, customer information, or a screenshot containing those values.

The administrator can review Manage Operator Access. Domain, role, or program-suspension problems that the administrator cannot resolve must use the established Frequenta support channel.