What Is LoyaltyBoss?
LoyaltyBoss separates business administration from the work performed by operators and customer-facing devices. Each person should use the area that matches their responsibilities.
Administrator Help
Section titled “Administrator Help”Business owners and administrators use the Admin Panel to:
- review the current dashboard;
- find customers;
- create, suspend, restore, or remove operator access;
- review daily visits;
- search, filter, and export the reward redemption log.
This Help Center documents only controls that are currently implemented. A menu item appearing in the Admin Panel does not by itself mean that the feature is ready to use.
Operator Help
Section titled “Operator Help”Operators use a separate workspace to process visits and rewards. They can work with a customer’s phone number or scan a customer or reward QR code.
Kiosk screens also belong to Operator Help. A kiosk can scan customer QR codes and count regular visits without an operator touching the device. Reward redemption and free visits remain operator actions.
Administrator and operator instructions are kept in separate sections so that a staff member does not receive access or steps intended for a business owner.
Customer experience
Section titled “Customer experience”Customers use the customer-facing app to present their QR code and view their loyalty activity. Standalone customer instructions are outside the current Help Center scope.
Not included
Section titled “Not included”The Help Center does not publish Super Admin, Console, deployment, database, or developer instructions. Those are internal platform operations rather than tenant or operator tasks.